SHIPPING AND RETURNS
PRE-ORDER
Casa Oleo adopts a preorder system to ensure limited production and meticulous quality assurance, maintaining the exclusivity and high standards of their products. Additionally, this approach supports sustainability by reducing waste and optimizing resource utilization through precise demand forecasting.
Pre-orders pieces will take 3 to 5 weeks to be produced.
Once produced the item will be shipped in 2-4 business days.
DELIVERY TIMES AND COSTS
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or product availability.
Items are usually dispatched within 2-4 working days after the product is produced and ready to ship.
Kindly note that dispatch times may increase during high demand periods.
Shipping rates:
USA, all EU countries and UK: 18 $
Spain: 7 EUR
Rest of the World: 25 $
UNCOLLECTED PACKAGES
Shipping costs for uncollected packages will not be paid by CASA OLEO.
CASA OLEO insures each purchase during its time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, signature by the third party is deemed to be sufficient proof of delivery and fulfilment by CASA OLEO.
TAXES & DUTIES
All taxes are included for EU countries. All other international shipments are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country to which the order is shipped.
CURRENCIES
CASA OLEO can not be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.